Beech Hill Medical Practice

Results of Patient Survey using the General Practice Assessment Questionnaire

From 13th November 06 to 11th December 2006 we carried out a patient survey to ascertain our patients views on the services at the surgery.

The patients of one doctor per day were targeted ensuring that questionnaires were handed out to all his/her patients over the age of 16 (excluding temporary residents) by the receptionists before their consultation.

Patient participation was on a strictly anonymous basis and in no way could any patient be identified by the information given on the questionnaire.

The completed questionnaires, of which there were 375, were then forwarded to an independent company called CMI Publishing Ltd for analysis.

Below is a table which shows our practice result against the national benchmark. (The national benchmark is the accumulated figure for all practice surveys carried out in 2004/05).

	National bench marks	BEECH HILL MEDICAL PRACTICE 2006/7	Beech Hill Medical Practice 2005/6
GPAQ Question	Mean	Mean	Mean
Q2 Satisfaction with receptionists	75	75	79
Q3a. Satisfaction with opening hours	67	74	71
Q4b. Satisfaction with availability of particular Dr	58	83	80
Q5b. Satisfaction with availability of any doctor	68	83	81
Q7b. Satisfaction with waiting times at practice	56	60	59
Q8a. Satisfaction with phoning through to practice	59	58	55
Q8b. Satisfaction with phoning thro’ to dr for advice	59	66	63
Q9b. Satisfaction with continuity of care	68	73	68
Q10a. Satisfaction with doctor's questioning	79	86	85
Q10b. Satisfaction with how well doctor listens	81	87	87
Q10c. Satisfaction with how well Dr puts patient at ease	82	87	87
Q10d. Satisfaction with how much Dr involves patient	79	85	84
Q10e. Satisfaction with doctor's explanations	81	87	87
Q10f. Satisfaction with time doctor spends	78	84	83
Q10g. Satisfaction with doctor's patience	81	86	87
Q10h. Satisfaction with doctor's caring and concern	82	86	88
Q11a. Ability to understand problem after visiting Dr	69	73	78
Q11b. Ability to cope with problem after visiting Dr	66	70	74
Q11c. Ability to keep healthy after visiting doctor	61	68	69
Q12/Q13. Overall satisfaction with practice	81	no longer reported	84

It is very encouraging to know that as a practice we have equalled or scored above the national benchmark in all categories.

We feel it is important to ask our patients their views on the services at the practice in order for us to maintain standards and highlight areas of improvement.

May we take this opportunity of expressing our thanks to all the patients who participated in the survey.